Shipping policy

Shipping Policy - Pottomartoo

Thank you for choosing Pottomartoo! We strive to provide timely and reliable delivery of your pet supplies. Please read our shipping policy below for detailed information about our shipping process.

1. Shipping Locations
We offer shipping within the United Kingdom. Currently, we do not offer international shipping, but we are working on expanding our shipping services.

2. Processing Time
Orders are typically processed within 1–2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times
We offer the following shipping options:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days (Available for select locations at checkout)

4. Shipping Charges
Shipping costs are calculated at checkout based on the shipping method and delivery location. The total shipping cost will be displayed before you complete your order.

5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email to track your delivery.

6. Delivery Issues
If you experience any issues with your delivery, such as damaged or missing items, please contact us immediately:

7. Shipping Address
Please double-check your shipping address when placing your order, as we cannot make changes once the order has been processed.

8. Local Pick-up
Currently, we do not offer local pick-up. All orders will be shipped to the address provided during checkout.

9. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to contact us:

Thank you for shopping at Pottomartoo! We look forward to serving you and your pets.